Passenger Rights Mandate Compensation for UK Flight Disruptions Over Three Hours

When flights are cancelled, airlines are required to provide a full refund or an alternative flight. This applies regardless of the cancellation's timing, though the notice period can impact compensation eligibility. If a flight is delayed by at least two hours, airlines must offer assistance, including food, drink, and access to communications. For delays extending overnight, accommodation and transfers must also be provided.

Compensation for delays is predicated on the delay lasting over three hours upon arrival and the disruption being within the airline's control. Extraordinary circumstances, such as adverse weather, political instability, or air traffic control strikes, typically exempt airlines from compensation payments. However, airlines remain responsible for passenger welfare, including meals and lodging, even during such events.

The amount of compensation varies based on the flight distance and the duration of the delay. For flights under 1,500km, a delay of three hours or more entitles passengers to £220. Medium-haul flights (1,500km to 3,500km) warrant £350 for delays over three hours. Long-haul flights (over 3,500km) qualify for £520 for delays exceeding four hours, with a reduced payment of £260 if the delay is between three and four hours.

Passengers have up to six years to lodge a claim for compensation. Claimants initially approach the airline directly. Should this prove unsuccessful, escalating the complaint to the Civil Aviation Authority (CAA) or an approved alternative dispute resolution (ADR) body is the next step. Some legal firms also specialise in pursuing these claims on behalf of passengers, often operating on a no-win, no-fee basis.