Thames Water Apologises After Incorrectly Billing Surrey Family £145,000 for Water Usage
Thames Water has formally apologised to a family in Surrey after a substantial error led to them being billed £145,000 for water usage. The utility provider confirmed the monumental overcharge, which a company spokesperson attributed to an internal system failure.
The family, who reside in a property with a historically low water consumption record, discovered the extraordinary sum when attempting to switch suppliers. Their account, typically showing charges of around £300 annually, inexplicably escalated to the six-figure demand.
Following media attention and direct intervention, Thames Water acknowledged the 'significant' mistake. A spokesperson stated that the company is now working to rectify the incorrect billing and ensure the family's account is accurately adjusted. Details on preventative measures to avoid similar future occurrences were not immediately provided.
