Passenger Compensation Rules Apply to UK Flight Delays and Cancellations

When flights originating from or arriving in the UK face delays of more than two hours, or are cancelled, passengers possess statutory entitlements under UK consumer law. These rights mandate airlines to provide assistance, which includes food, drink, and accommodation if an overnight stay is required, alongside transport to and from the hotel. This duty of care persists regardless of the reason for the disruption.

For delays exceeding three hours, passengers may be eligible for financial compensation. The exact amount is determined by the length of the delay and the flight distance, ranging from €250 to €600. However, airlines are exempt from paying compensation if the disruption is caused by 'extraordinary circumstances' – events beyond their control. This typically encompasses severe weather, political instability, and security risks.

Airlines often dispute claims, citing technical issues as 'extraordinary circumstances'. However, the Civil Aviation Authority (CAA) and court rulings have clarified that most technical faults, even unforeseen ones, are generally considered within an airline's control and thus compensable. Air traffic control restrictions, as recently experienced, are usually classified as extraordinary circumstances, limiting compensation but not the right to care.

In the event of a cancelled flight, passengers have the option of a full refund, re-routing at the earliest opportunity, or re-routing at a later date of their convenience. If a passenger accepts a refund, the airline's obligation for further care or compensation generally ceases.